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We exist solely for the purpose of serving and supporting our members. |
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| STRENGTH IN NUMBERS | ||
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What a
labor saver! |
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1001 WAY TO REWARD EMPLOYEES Low-cost Ideas – Proven Strategies – Achievement Awards – Contests – Time Off - Case Studies – Praise |
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1001 WAYS TO ENERGIZE EMPLOYEES Empowerment – Self-Directed Teams – Continuous Improvement – Inspiring Personal Initiative & Risk |
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1001 WAYS TO TAKE INITIATIVE AT WORK Take Charge of your Job and your Career – Create Opportunities – Self-leadership – Managing Up – Develop & Sell your Ideas |
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50 MINUTE BOOKS – 50 ONE-MINUTE TIPS FOR TRAINERS Examines the purpose & importance of training and development programs. It discusses the 50 most important tips to consider before training your audience. You will learn about the importance of determining needs in order to know who should receive training, what skills are necessary, and at what level your audience should be taught. Also, learn about how to prepare a training manual, room arrangement, and audio-visual aids. |
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50 MINUTE BOOKS – TEAM PROBLEM SOLVING Show your team how to rationally confront problems & systematically resolve crisis. The decision-making methods you learn will help you break down touchy situations into component parts which can easily be dealt with individually. |
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50 ONE-MINUTE TIPS TO BETTER COMMUNICATION A Wealth of Business Communication Ideas |
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A COMPLETE WASTE OF TIME MARK ELLWOOD SECOND EDITION Tales and Tips about getting more done. Lighthearted, yet practical look at getting more done. |
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ABI – CREDITORS’ COMMITTEE MANUAL AMERICAN BANKRUPTCY INST. NACM SECOND EDITION |
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ACCOUNTING WARREN, FESS, REEVE 18TH ED. |
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ACCOUNTING PROBLEM BOOKLET – FOR WINDOWS WARREN, FESS, REEVE |
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ACCOUNTING STUDY GUIDE - #1 CHAPTER 1-13 WARREN, FESS, REEVE 18TH ED. |
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ACCOUNTING, 19TH EDITION WARREN, FESS, REEVE Basic college accounting text, used in NACM Credit Administration Program (CAP) |
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ADULT LEARNING IN ASSOCIATIONS MODELS FOR GOOD PRACTICE CLIFFORD BADEN ASAE FOUNDATION |
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AN EVALUATION OF TECHNIQUES FOR MONITORING ACCTS. RECEIVABLE GEORGE W. GALLINGER NACM This booklet examines 11 different measurement techniques including DSO, ADD and CEI, through the use of a common dataset for sales and accounts receivable and shows you how most techniques fail to solve the sales influence problem. |
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ANALYZING RATIOS JERRY A. VISCIONE, Ph.D. |
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ANTITRUST LAWS –A PRIMER JOHN H. SHENEFIELD & IRWIN M. STELZER THIRD EDITION |
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ANTITRUST, RESTRAINT OF TRADE, & UNFAIR COMPETITION WANDA BORGES,ESQ. NACM Myth Versus Reality – Details what today’s credit executives need to know about what can or cannot be done, what can or cannot be discussed, what credit terms can or cannot be adjusted and what is covered by the various antitrust statutes. |
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ATTITUDE Your most Priceless Possession – Understand the importance of Your Attitude – How Attitude affects your work and career. |
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BANKRUPTCY REORGANIZATION GUIDE – NACM JOHN K. PEARSON CHARLES TATELBAUM KIMBERLEY H. TYSON NACM SECOND EDITION |
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BETTER BUSINESS WRITING Techniques for Improving Correspondence |
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BEYOND CUSTOMERS SERVICE Effective Programs for Retaining your customers. Discover and respond to customer expectations. Understand how to give value-added service. Retain customers through employee training. |
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BUSINESS ETIQUETTE & PROFESSIONALISM Make positive impressions in person, on the phone, and across the internet. Increase your awareness of good meeting protocol and multicultural etiquette. |
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BUSINESS LAW WITH UCC APPLIC. GORDON W. BROWN PAUL A. SUKYS NINTH EDITION Business law concepts in a coherent easy-to-understand format. |
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BUSINESS LETTERS FOR BUSY PEOPLE JIM DUGGER THIRD EDITION A handy quick-reference guide that not only tells you how to write virtually any kind of business letter, but gives you a slew of samples you can adapt and use right now. |
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BUSINESS WRITING FOR BUSY PEOPLE PHILIP R. THEIBERT This book covers letters, reports, proposals, memos, and press releases and is a must-have companion to Business Letters for Busy People. |
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BUSINESS WRITING QUICK & EASY LAURA BRILL |
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CASHFLOW CREDIT & COLLECTION THE ENTREPRENEUR’S GUIDE BASIL P. MAVROVITIS |
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COMMERCIAL LAW JOURNAL COMMERCIAL LAW LEAGUE OF AMERICA WINTER 1998--#4 |
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CONSUMER & BUSINESS CREDIT MANAGEMENT ROBERT COLE & LON MISHLER Covers both consumer and business credit issues including: The role of the credit manager, management and analysis of consumer and business credit, credit reporting agencies, financial statement analysis, international trade credit and collection policies and practices. |
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CREDIT & COLLECTION CLINIC HANDBOOK BUREAU OF BUSINESS PRACTICE This handbook gives managers the information and advice they need to improve efficiency, reduce costs, strengthen customer loyalty, and win respect within the company. |
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CREDIT & COLLECTION LETTERS KIT MICHAEL V. MEERMAN, CCE NACM |
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CREDIT AND COLLECTION – FORMS & PROCEDURES JACK HORN MICHAEL DENNIS SECOND EDITION Manual packed with ready-to-use forms, letters, reports, checklists, and procedures. Accompanied by clear, concise explanations for implementation. |
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CREDIT EXECUTIVES HANDBOOK GEORGE N. CHRISTIE, PhD. AND ALBERT E. BRACUTI, M.B.A. CREDIT RESEARCH FOUNDATION INC. |
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CREDIT MANAGEMENT: PRINCIPLES AND PRACTICES DR. CHARLES L. GAHALA, CCE NACM SECOND EDITION Training tool for those new to the field and as a review book for those studying for the NACM professional designation exams. |
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CREDIT PROFESSIONAL’S HANDBOOK CREDIT RESEARCH FOUNDATION The Technical Reference Manual for Credit and Customer Financial Management Step-by-step, how-to-guide written by credit professionals for credit professionals. |
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EFFECTIVE PRESENTATION SKILLS A Practical Guide for Better Speaking |
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ESSENTIALS OF FINANCE DR. GEORGE W. GALLINGER AND DR. JERRY B. POE NACM Textbook presents broad coverage of financial markets and investments, allowing the reader to gain a better understanding of the role of managerial finance in the financial environment. |
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FINANCIAL CUSTOMER SERVICE H. A. SCHAEFFER, JR. A Guide to Making Smarter Business Decisions A financial customer service department combines the credit, customer service, order entry, shipping, billing, accounts receivable, and collection functions under one umbrella. Book reveals how to consolidate these departments to create better efficiency, easier payment processing, and hassle-free credit decisions. |
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FINANCIAL STATEMENT ANALYSIS: USING FINANCIAL ACCT. INFORMATION CHARLES H. GIBSON NACM 7TH EDITION This textbook presents a realistic and organized approach to financial reporting, with emphasis on the analysis and interpretation of the end result of financial reporting – financial statements. |
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HOW TO WRITE A CREDIT POLICY CLIFF MILLER CREDIT RESEARCH FOUND. Guide walks you through the steps to writing a credit policy. Written in a six-basic-question format, the author furnishes you with general information and standard language that can be used in your policy. |
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MAKE SUCCESS MEASURABLE! DOUGLAS K. SMITH This is a how-to-book, emphasizing outcomes as opposed to actions in setting goals. |
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MANAGEMENT, 6TH EDITION STEPHEN P. ROBBINS The dynamic field of management, including the latest concepts and practices are discussed. Topics include managerial ethics, decision making, strategic management, planning tools and techniques, human resource management, behavior, leadership and information control systems. |
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MANUAL OF CREDIT AND COMMERCIAL LAW NACM 91ST EDITION Designed to assist you in solving day-to-day problems, serving as a sure-fire guide on the latest legal issues pertaining to credit and commercial statutes and regulations. |
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MEANINGFUL INTERPRETATION OF FINANCIAL STATEMENTS DONALD E. MILLER REVISED EDITION |
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MENTORING A PRACTICAL GUIDE GORDON F. SHEA How to develop Successful Mentor Behaviors |
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MENTORING POWER OF PASSION ALAN HOBSON AND JAMIE CLARKE |
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PRINCIPLES OF BUSINESS CREDIT FIELD VERSION #3 NACM This on-the-job reference, used in the Business Credit Principles CAP course, presents a comprehensive look at the credit function. |
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QUALITY CUSTOMER SERVICE A positive guide to superior service – Fifty easily mastered techniques for improving meetings, memos, and presentations are presented. |
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QUALITY INTERVIEWING A Step-by-Step Action Plan for Success |
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RATE YOUR SKILLS AS A MANAGER Construct your own management profile. Understand and assess 12 different area of successful management. |
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REENGINEERING THE CREDIT FUNCTION CREDIT RESEARCH FOUNDATION, INC. |
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SMART MOVES FOR PEOPLE IN CHARGE SAMUEL DEEP AND LYLE SUSSMAN Packed with checklists that explain how to communicate with and manage groups, uncover new ideas, stay close to customers, handle budgets and find a balance in a busy life. |
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TEAM BUILDING An Exercise in Leadership – A Proven Way to Increase Effectiveness |
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TELEMARKETING: APPLICATIONS & OPPORTUNITIES Guide takes an in-depth look at selling opportunities that exist in almost every organization. Learn the skills & techniques to convert every opportunity into a sale. |
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TELEPHONE SKILLS FROM A-Z Fifty easily mastered techniques for improving meetings, memos, and presentations are presented in this concise book. |
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THE ART OF COMMUNICATING Achieving Interpersonal Impact in Business |
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THE CHECK IS NOT IN THE MAIL LEONARD SKLAR The book covers: how to listen to all of what the debtor is really saying, how to stop over-working accounts, advanced role playing techniques for superior collector training and how to handle conflicts. |
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THE GOAL ELIYAHU M. GOLDRATT JEFF COX SECOND REVISED EDITION The Novel That is Changing American Business – A Process of Ongoing Improvement |
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THE IRWIN GUIDE TO USING THE WALL STREET JOURNAL MICHAEL B. LEHMANN SIXTH EDITION Guide to unlock the secrets of this newspaper and discover tips and strategies to make informed, profitable, business and investment decisions. |
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THE LEGAL SIDE OF CREDIT & COLLECTION BUREAU OF BUSINESS PRACTICE |
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THE NEW SUPERVISOR A guide for the Newly Promoted |
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UNDERSTANDING FINANCIAL STATEMENTS LYN FRASER AND AILEEN ORMISTON 5TH EDITION This text provides the conceptual background and analytical tools necessary to understand and interpret financial statements. |
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WALK AWHILE IN MY SHOES ERIC HARVEY AND STEVE VENTURA |
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WITHOUT THE PUNCHES STEPHEN P. DOYLE ROGER S. HAYDOCK |
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WRITING EFFECTIVE E-MAIL NANCY FLYNN & TOM FLYNN Improving your Electronic Communication |
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YOU MAKE THE CREDIT CALL BASIL P. MAVROVITIS, CCE, CCM NACM |
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ESSENTIAL MANAGERS MANAGING MEETINGS TIM HINDLE Practical techniques show how to define the purpose of a meeting, prepare an agenda, get your point across, and reach a successful conclusion |
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NEGOTIATING SKILLS TIM HINDLE Practical techniques show you how to start from a strong position, bargain effectively, establish common ground, and close a deal |
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PROJECT MANAGEMENT ANDY BRUCE & KEN LANGDON Practical techniques show you how to establish objectives, keep to schedules and budgets, proved effective leadership and tackle problems efficiently |
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THE ONE MINUTE MANAGER MEETS THE MONKEY KENNETH BLANCHARD, WILLAIM ONCKEN, JR. HAL BURROWS Don’t take on the problem if the problem isn’t yours. That Monkey doesn’t belong to you |
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BETTER BUSINESS WRITING SUSAN L. BROCK Techniques for improving correspondence A Crisp Fifty-Minute Book |
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